🔶 Refund & Cancellation Policy (Reservations)
This policy explains how reservation cancellations and refunds work for Halal Wagyu Yakiniku Sakura.
1. General Reservation Cancellations
Cancellations should be made at least 2–4 hours before your reservation time.
You may cancel by phone, email, or messaging page.
2. Late Cancellations / No-Show
Because Wagyu cuts are prepared fresh and seating is limited:
Late cancellation (within 2 hours) may result in a cancellation fee (if applicable).
No-show reservations may be restricted from future bookings.
For group bookings (5+ guests), we may require advance notice of 6–12 hours.
3. Deposits (if used)
If your restaurant chooses to take a deposit for special reservations:
Deposits are non-refundable for no-shows.
Deposits may be refunded if cancellation is made before the allowed window.
Deposit refunds may take 3–7 business days depending on payment method.
(If your restaurant doesn’t use deposits, you can delete this section.)
4. Special Event / Holiday Reservations
During peak days (Eid, New Year, weekend rush, etc.):
Cancellations may require more notice.
We may charge a fixed cancellation fee depending on reservation size.
5. Restaurant Cancellations
If we need to cancel your reservation due to:
Maintenance
Emergency
Unexpected closures
Staff shortage
We will notify you as soon as possible, and any deposit (if applicable) will be fully refunded.
6. How to Request a Cancellation or Refund
You may contact us via:
Phone: 0 70-3135-4760
Facebook / Instagram message
Please include:
Your name
Date & time of reservation
Phone number
Any deposit receipt (if applicable)
7. Policy Updates
We may modify this policy at any time. Updated information will be posted on this page.